Patient & Clinic Policies
At EverWell Clinic – Lynnwood, we are committed to providing safe, respectful, timely and high-quality medical care. The following policies help our physicians and staff provide efficient care to all patients.
Patient Registration & Identification
To support patient safety, accurate medical records, privacy, and appropriate health-care billing, EverWell Clinic – Lynnwood requires appropriate identification and health-care information to be presented when requested by clinic staff.
Patients may be asked to present their Alberta Health Care card and valid government-issued photo identification, particularly when registering with the clinic or when information requires verification.
Providing a Personal Health Number verbally may not be sufficient for identity or coverage verification. Reception staff may request to see the applicable health card or identification before completing registration.
Patients are responsible for ensuring that their name, address, telephone number, health-care coverage and other registration information are accurate and up to date.
Our staff are required to apply clinic registration and identification procedures consistently. We ask that all interactions with clinic staff remain respectful and courteous.
Walk-In Visits
Walk-in patients are welcome Monday to Friday, 9:00 AM–7:00 PM, and Saturday, 10:00 AM–4:00 PM, subject to physician availability and clinic capacity.
Walk-in availability may change during the day depending on patient volume. Patients with urgent or potentially life-threatening symptoms should call 911 or attend the nearest Emergency Department.
Appointments
Please arrive on time for your appointment. Patients who arrive late may need to wait, have a shortened visit where clinically appropriate, or reschedule their appointment.
Whenever possible, please advise our staff of the main reason for your visit when booking so that appropriate appointment time can be arranged.
Multiple or complex medical concerns may require more than one appointment to ensure each concern receives appropriate attention.
Cancellations & Missed Appointments
If you are unable to attend your appointment, please provide as much notice as possible so the appointment can be offered to another patient.
Repeated missed appointments or late cancellations may be subject to an uninsured service fee where permitted.
Use of AI-Assisted Clinical Documentation
EverWell Clinic – Lynnwood may use AVA Scribe, an artificial intelligence-assisted clinical documentation tool, to support physicians in preparing medical notes during patient encounters.
The purpose of AI-assisted documentation is to reduce the amount of time physicians spend typing during appointments and allow greater focus on communication and patient care.
AI-assisted documentation does not replace the physician's clinical judgment or decision-making. The treating physician remains responsible for the patient's care and for reviewing and approving the clinical documentation generated with the assistance of the technology.
EverWell Clinic recognizes the importance of patient privacy, confidentiality, and informed communication when technology is used in healthcare. Patients may ask their physician questions about the use of AI-assisted documentation during their appointment.
Where patient consent is required or obtained as part of the clinic's AI-scribe process, patients will be informed accordingly. Patients may discuss any concerns or preferences regarding the use of AI-assisted documentation with their physician.
Test Results
Please book an appointment if you would like to review or discuss your laboratory, imaging, pathology, or other test results with your physician.
The clinic will make reasonable efforts to contact patients when a physician determines that results require follow-up. However, patients are encouraged to take an active role in their care and arrange follow-up for investigations that have been completed.
Please do not assume that a result is normal because you have not been contacted.
Prescription Refills
Prescription renewals generally require an appointment so that your physician can review your condition, medication effectiveness, potential side effects, monitoring requirements and whether the medication remains appropriate.
Please book your medication review before your prescription runs out.
The quantity and duration prescribed are determined by the treating physician based on the medication and your individual clinical circumstances.
Certain medications, including controlled substances, may require more frequent assessment and monitoring.
Referrals
Specialist referrals are made when clinically appropriate. Wait times are determined by the receiving specialist or healthcare facility and are generally outside the control of EverWell Clinic – Lynnwood.
If you have not received information regarding an expected referral within a reasonable period, please contact the clinic so that its status can be reviewed.
Forms, Letters & Other Uninsured Services
Alberta Health does not cover all medical services. Examples may include certain medical forms, insurance forms, employment or school forms, driver's medical examinations, transfer or copying of medical records, sick notes and other administrative services.
Fees may apply to uninsured services and are the responsibility of the patient. Please contact the clinic for current fees.
Completion of forms and letters may require an appointment and adequate time for the physician to review the relevant medical information.
Medical Records & Confidentiality
EverWell Clinic – Lynnwood respects your privacy and protects your personal health information in accordance with applicable Alberta privacy legislation and professional requirements.
Medical information will not ordinarily be released to third parties without appropriate patient authorization, except where disclosure is authorized or required by law.
Requests for copies or transfer of medical records may be subject to applicable administrative fees.
Internal Physician Transfer Policy
To promote continuity of care, consistency in clinical management, and professional collegiality among physicians, EverWell Clinic – Lynnwood does not routinely permit patients to transfer between physicians within the clinic based solely on patient preference.
Once a patient has received care from or established an ongoing relationship with a physician at EverWell Clinic, subsequent routine appointments should be booked with that physician whenever reasonably possible.
Requests to change to another EverWell physician will not ordinarily be accommodated, including requests made by the patient, a family member, or another person acting on the patient's behalf. Repeated requests do not alter this policy.
An internal transfer may be considered only when there is a legitimate clinical or operational reason, such as physician departure, prolonged unavailability, a significant breakdown in the therapeutic relationship, or another circumstance determined by clinic management to warrant reassignment. Acceptance of any internal transfer remains subject to the receiving physician's availability and willingness to accept the patient.
Cross-coverage for urgent or time-sensitive medical concerns does not constitute a transfer of care and does not entitle the patient to subsequently change physicians.
Patients remain free to seek medical care from another physician or clinic outside EverWell Clinic if they do not wish to continue with the physician they have previously seen.
Physicians who are not accepting new patients or walk-in patients will not accept internal transfers as a means of circumventing their practice status.
This policy is intended to preserve clear physician-patient relationships, minimize fragmentation or duplication of care and support a respectful and collegial medical practice environment.
Respectful & Safe Environment
EverWell Clinic – Lynnwood is committed to maintaining a safe, respectful, and professional environment for patients, visitors, physicians and staff.
We will not tolerate verbal abuse, harassment, discrimination, threats, intimidation, aggressive behavior, violence, property damage, or profane or abusive language directed toward staff, physicians, patients or visitors.
Individuals engaging in threatening, abusive, or unsafe behavior may be asked to leave the clinic. Where necessary for safety, security or police may be contacted.
Children & Dependents
Parents and caregivers are responsible for supervising children and other dependents while attending the clinic. Children should not be left unattended in the waiting room or other areas of the clinic.
Pets & Service Animals
To maintain a safe, clean, and comfortable healthcare environment, pets and other non-service animals are not permitted inside the clinic.
Service animals are welcome in accordance with applicable requirements. All animals must remain under the handler’s control and may be restricted from specific clinical areas where there is a legitimate health, safety or infection-control concern.
If you have questions about bringing an animal to your appointment, please contact the clinic before your visit.
Public Washroom
Clinic washroom facilities are intended for registered patients and individuals attending the clinic for medical services and are not available for general public use.
Exceptions may be made at the discretion of clinic staff when medically necessary or appropriate.
Emergencies
EverWell Clinic – Lynnwood is not an Emergency Department.
For severe chest pain, severe difficulty breathing, signs of stroke, loss of consciousness, severe allergic reaction, major trauma, uncontrolled bleeding or another potentially life-threatening emergency, call 911 or attend the nearest Emergency Department immediately.
Policy Updates
EverWell Clinic – Lynnwood may update these policies periodically to reflect changes in clinic operations, professional standards, or regulatory requirements.